ICAN Service Impact Dashboard

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Quarterly Overview

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People supported

281

Contacts through ICAN Hub

544

Interventions delivered

342

Referrals into ICAN

166

Referrals out of ICAN

Volunteers

Volunteer hours

Average waiting time

N/A

Source: ICAN Hub Q2 data.

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Interventions Delivered

\n Total people receiving interventions: 142\n

1:1 Emotional Support: 102
Group Activities: 56
Information & Advice (IAA): 281
Early Help & Support: 124
Online (Silvercloud): 11

Service Experience

People asked

People satisfied

Satisfaction

100%

All respondents reported a positive experience with the support they received.

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Incoming Referrals

GP surgeries: 6
CMHTs / SPOA: 10
ICAN Primary Care OTs: 5
111 p2: 0
Other organisations: 56

Outgoing Referrals

GP surgeries: 12
Third sector organisations: 38
CMHTs / SPOA: 2
ICAN Primary Care OTs: 0
Other services: 0

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People Supported by Quarter

\n Q1 from ICAN Hub data; Q2 from this quarter\n

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\n In Quarter 2 (July–September), the ICAN Service supported 281 individuals, delivered 342 interventions, and handled 544 contacts through the hub. The team accepted 166 incoming referrals and made 52 outgoing referrals to partner services. With\n 8 volunteers contributing 98 hours, the service maintained an average wait of N/A. Among those asked, 100% reported a positive experience of support.\n

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Ican Service Impact Dashboard – Q2 Mockup (replica Of Q1)