Triage email, draft replies
Connect ChatGPT to your Hiver shared inboxes. Ask questions about the conversations your team handles in Gmail: search and read conversations, find the emails behind a Gmail thread, see who is on an inbox and which tags and SLA policies apply. Move work forward without leaving the chat: add internal notes visible only to your team, apply or remove tags, and save reply drafts for a teammate to review and send. Administrators can also pull inbox reports directly: conversation volume, response performance, SLA compliance, agent workload, CSAT, sentiment, and per-company support summaries. Every action uses your own Hiver account and permissions, so you only ever see the shared inboxes you are a member of, writes are attributed to you, and nothing is ever sent to a customer by the app itself.
ከHiver in Gmail ጋር ሲገናኙ፣ ChatGPT ለጥያቄዎችዎ አውድ ለመስጠት ተዛማጅ ውይይቶችን እና ትውስታዎችን ለዚህ መተግበሪያ ሊያጋራ ይችላል። የHiver in Gmail የዚህ ውሂብ አጠቃቀም በውሎቹ እና የግላዊነት ፖሊሲው ይገዛል። ትውስታን ካነቁ፣ ከመተግበሪያው የመጣ ውሂብ ጠቃሚ መረጃን ወይም ጥቆማዎችን በቅድሚያ ለመስጠት ጥቅም ላይ ሊውል ይችላል። ChatGPT ከተገናኙ መተግበሪያዎች የሚመጣን ውሂብ ጨምሮ፣ የሥልጠና ውሂብ ምርጫዎችዎን ሁልጊዜ ያከብራል። መተግበሪያዎችን መጠቀም ከፍ ያለ ስጋት ሊያስከትል ይችላል። በቅንብሮችዎ ውስጥ በማንኛውም ጊዜ ምርጫዎችዎን ማስተዳደር ወይም ከመተግበሪያዎች ጋር ያለውን ግንኙነት ማቋረጥ ይችላሉ። ተጨማሪ ይወቁ