Triage email, draft replies
Connect ChatGPT to your Hiver shared inboxes. Ask questions about the conversations your team handles in Gmail: search and read conversations, find the emails behind a Gmail thread, see who is on an inbox and which tags and SLA policies apply. Move work forward without leaving the chat: add internal notes visible only to your team, apply or remove tags, and save reply drafts for a teammate to review and send. Administrators can also pull inbox reports directly: conversation volume, response performance, SLA compliance, agent workload, CSAT, sentiment, and per-company support summaries. Every action uses your own Hiver account and permissions, so you only ever see the shared inboxes you are a member of, writes are attributed to you, and nothing is ever sent to a customer by the app itself.
Når der er oprettet forbindelse til Hiver in Gmail, kan ChatGPT dele relevante chats og hukommelse med denne app for at give kontekst til dine anmodninger. Hiver in Gmails brug af disse data er underlagt deres vilkår og privatlivspolitik. Hvis du har aktiveret Hukommelse, kan data fra appen bruges til proaktivt at give nyttige oplysninger eller forslag. ChatGPT respekterer altid dine præferencer for træningsdata, også for data fra forbundne apps. Brug af apps kan medføre forhøjet risiko. Du kan administrere dine præferencer eller afbryde forbindelsen til apps når som helst i dine indstillinger. Få mere at vide