Triage email, draft replies
Connect ChatGPT to your Hiver shared inboxes. Ask questions about the conversations your team handles in Gmail: search and read conversations, find the emails behind a Gmail thread, see who is on an inbox and which tags and SLA policies apply. Move work forward without leaving the chat: add internal notes visible only to your team, apply or remove tags, and save reply drafts for a teammate to review and send. Administrators can also pull inbox reports directly: conversation volume, response performance, SLA compliance, agent workload, CSAT, sentiment, and per-company support summaries. Every action uses your own Hiver account and permissions, so you only ever see the shared inboxes you are a member of, writes are attributed to you, and nothing is ever sent to a customer by the app itself.
Ko povežete Hiver in Gmail, lahko ChatGPT s to aplikacijo deli ustrezne klepete in spomine, da zagotovi kontekst za vaše zahteve. Za uporabo teh podatkov v aplikaciji Hiver in Gmail veljajo njeni pogoji in pravilnik o zasebnosti. Če imate omogočen Spomin, se lahko podatki iz aplikacije uporabijo za proaktivno zagotavljanje koristnih informacij ali predlogov. ChatGPT vedno upošteva vaše nastavitve glede podatkov za učenje, tudi za podatke iz povezanih aplikacij. Uporaba aplikacij lahko pomeni povečano tveganje. Svoje nastavitve lahko kadar koli upravljate ali prekinete povezavo z aplikacijami v nastavitvah. Več o tem