Triage and reply to customers
Front is your team's customer operations platform for email, SMS, WhatsApp and chat. Connect it to ChatGPT to work on real customer conversations. Summarise a thread and draft a reply on its original channel. Triage an inbox by classifying requests, tagging them and assigning the right teammate. Look up a contact or account and their history before a call. See what is open and assigned to you, and what is waiting on someone else. ChatGPT reads the full conversation timeline in one view, including customer messages, internal comments, assignments, tags and status changes, so replies and updates carry the context your team already has. A workspace admin installs Front for the company, and each teammate authorises it individually. ChatGPT acts with exactly that teammate's Front permissions, and an admin can remove access at any time by uninstalling.
Ko povežete Front, lahko ChatGPT s to aplikacijo deli ustrezne klepete in spomine, da zagotovi kontekst za vaše zahteve. Za uporabo teh podatkov v aplikaciji Front veljajo njeni pogoji in pravilnik o zasebnosti. Če imate omogočen Spomin, se lahko podatki iz aplikacije uporabijo za proaktivno zagotavljanje koristnih informacij ali predlogov. ChatGPT vedno upošteva vaše nastavitve glede podatkov za učenje, tudi za podatke iz povezanih aplikacij. Uporaba aplikacij lahko pomeni povečano tveganje. Svoje nastavitve lahko kadar koli upravljate ali prekinete povezavo z aplikacijami v nastavitvah. Več o tem